You can ask Vulcan Technologies, Inc. to delete your Justinian account and the personal data associated with it at any time. You do not need to be signed in, and you do not need the app installed.
Request account deletionOr email support@vulcan.ai directly.
1. How to request deletion
Email support@vulcan.ai from the address on your account with the subject "Account deletion request". Use the button above and your mail client will open with the request already written. If you cannot send mail from the address on your account, write from any address and say which account you mean, and we will verify your identity before acting.
2. What gets deleted
Your user profile and login credentials, your chat and query history, documents and files you uploaded, saved searches, alerts, and workspace preferences, and the analytics events tied to your user identifier. Deletion is permanent and cannot be undone.
3. What we keep, and why
We keep billing and tax records for the period required by law, and any records we are separately required to preserve, such as those subject to a legal hold. We also keep aggregate and de-identified usage statistics that cannot be linked back to you. Nothing we keep is used to re-create your account.
4. How long it takes
We confirm receipt within one business day and complete verified deletions within 30 days. Copies held in encrypted backups are purged on our normal backup cycle, within 90 days of the request.
5. Accounts managed by an organization
If your account was created for you by an employer or agency, that organization administers it and may need to authorize the deletion. Contact your administrator first. Write to us either way and we will tell you where your request stands.
To delete some of your data without closing your account, see Delete your data.
Vulcan Technologies, Inc., 200 E 6th St, Suite 310, Austin, TX 78701, USA