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Operations

Case management and adjudication

The rules, the forms, and the file history on every case.

Caseworkers, claims examiners, eligibility staff, appeals officers, and program reviewers

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What it does

Case management, specifically.

  1. Answer eligibility and procedure questions against the current rule.
  2. Surface the prior interactions and decisions on a file.
  3. Draft determinations, notices, and complaint decisions from templates.
  4. Prepare responses to monitoring findings on program compliance.
  5. Route and prioritize work without losing the record.

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